为客户提供满意服务

PROVIDE SATISFACTORY SERVICE

TO CUSTOMERS

Other commitments in after-sales service

01.  Delivery of goods:

If we win the bid, we promise to be responsible for transporting the subject matter to the designated location free of charge according to the specific requirements of the purchaser. After consulting the user, we will carry out the installation, commissioning and site cleaning of the goods. Quality certificate

02.  Guided training:

After the equipment installation is completed and qualified by the user unit, relevant technical personnel of our company will conduct on-site guidance and training on basic knowledge such as equipment maintenance with the specific person in charge of the user unit, and promptly answer the questions raised by the person in charge or the user. Until the other party can understand and be familiar;

03.  Spare parts:

Our company or our after-sales service organization has a large enough area of common parts library, and guarantee the supply of various parts;

04.  Free call for repair and response time:

Our company provides a nationwide unified free after-sales maintenance service phone: 800-828-0006, 4001082006 received the call for repair, rushed to the scene to solve the problem within 48 hours;

05.  Inspection and maintenance:

Our company guarantees to carry out the inspection and maintenance of the equipment provided twice a year, and feedback it to the Provincial Sports Bureau after being signed and sealed by the user unit and the local city and county sports department;

06.  Fee matters:

All costs incurred during installation or maintenance will be borne by our company (no fees will be charged during the warranty period, and only the cost of accessories will be charged outside the warranty period).

07.  Staffing:

In order to ensure the smooth implementation of the project, our headquarters and service institutions are equipped with multiple professional installation groups, each group has skilled technical personnel and installation personnel, these personnel are trained by the company, have first-class technology and installation experience , To ensure that the installation and commissioning of the subject matter proceed smoothly and achieve the most ideal use effect;

08.  Equipment installation process:

The subject matter is transported in place—contact the person in charge of the user unit—confirm the site (for user safety considerations, try to control installation on grass or mud) —clean up the site—excavate the pit foundation (simultaneously assemble the equipment) —mix concrete while pouring Concrete-equipment debugging-site cleaning-sanitary cleaning of equipment surface-on-site care (to be concrete solidified)-use and basic maintenance training-acceptance-random inspection of installation quality. The training content is mainly: the exercise methods of various products, the daily maintenance of the products, the troubleshooting and prevention of the common faults of the products, the precautions for the use of wearing parts, safety awareness and product precautions.

09.  Acceptance method:

After the installation of each use point is completed, the installation team of our company first conducts its own internal acceptance, and then invites the person in charge of the use unit for joint acceptance, and even invites the relevant personnel of the superior department to conduct the acceptance again to ensure the installation quality of equipment In this process, the national standards and special provisions of the bidding documents are followed;

10.  Safeguard measures for installation, commissioning and acceptance:

A、Establish a schedule control organization system: equipped with key personnel with good technology, strong sense of responsibility, and rich experience to implement, and implement responsibilities to people, pay attention to dynamic management, and ensure the orderly progress of the project;

B、Strengthen the coordination between the various processes: before the man and machine enter the site, they will be executed in accordance with the team leader ’s operation plan.

C、Strictly implement safety education and quality standards: strengthen the installation awareness and quality awareness training of on-site personnel, continuously improve the safety responsibility and work responsibility of operators to avoid unnecessary safety accidents. Once the construction is in place, reduce or even eliminate the rework phenomenon;

D、Pay attention to on-site management: civilized, scientific and reasonable construction operations, arrange appropriate labor and required materials for on-site labor, ensure accurate materials, fast construction and high quality;

E、Responsibility is assigned to the person: to inform the construction personnel of their tasks and responsibilities, fully mobilize the enthusiasm of the personnel, and ensure that the construction is safe, smooth, and high quality

F、Work together, actively and conscientiously: keep in touch with the person in charge of the user at all times, listen to the opinions and suggestions of the user, and facilitate the user to use and construct himself; during the construction process, everyone uses the skilled methods to operate, take the initiative to attack, Optimize the construction steps and pay attention to the details in the construction to ensure the installation quality.

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