为客户提供满意服务

PROVIDE SATISFACTORY SERVICE

TO CUSTOMERS

After-sales service commitment

01.  Warranty period, scope, warranty conditions  

Warranty period: Since the product is qualified for installation and acceptance, our company provides the product outdoor equipment material warranty for 8 years, indoor equipment material warranty for 1 year, lifetime maintenance; Scope: provide corresponding warranty for the equipment and accessories; Warranty conditions: warranty period Inside: Except for damage caused by human factors, all repairs are free of charge (except for damage caused by the use unit or the cause of human damage) After the end of the quality guarantee period:

(1)Our company promises that our company or our designated after-sales service organization will carry out regular maintenance and repair of the goods provided.

(2)If the goods supplied are faulty, they will respond within 48 hours and rush to the site for inspection and maintenance. Major problems will also respond within 48 hours and rush to the site for inspection and maintenance.

(3)If you can't arrive at the site for maintenance within 48 hours after receiving the notice, you will first provide the same equipment spare goods for use by the user unit, and all costs incurred in it will be borne by our company.

(4)If replacement parts are required, only the cost of the parts will be charged, and no labor fee will be charged.

(5)The accessories or the whole machine provided in the inspection and maintenance process are consistent with the original supply equipment, are brand new and unused, and fully comply with the requirements of the bidding requirements. Our company has a spare parts warehouse at the company headquarters and after-sales service organization, and prepares sufficient spare parts to ensure that the maintenance work in various areas is done in a more timely manner, allowing users to use the equipment with confidence and continuous use.

Our company has a spare parts storehouse in the company headquarters and after-sales service organization, and prepares sufficient spare parts to ensure that the maintenance work in various areas is done in a more timely manner, so that users can rest assured and use equipment continuously.

02.  Speed of problem solving and troubleshooting  

Our company hereby promises: no matter during the warranty period or outside the warranty period, our company or the service organization under our company will guarantee the response within 48 hours after receiving the repair call or notification from the user, and rush to the scene to solve the problem; If there is a major problem that cannot be solved on site, spare goods of the same equipment will be provided for use by the user unit, and all costs incurred will be borne by our company.

03.  Other commitments in quality and after-sales service  

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